The honest answers.

We won't pretend it's flawless — it's a work in progress we refine with every business we work with, always aspiring to sharper, more polished answers. But it's built to ask instead of guess: it only says what it can trace to a record you own, and if a fact isn't there, it flags you rather than inventing one. It gets more accurate the more you use it, and you always see and approve before anything goes out.

Privacy isn't a setting here — it's how the system is built. It connects to your accounts and reads only the fields a task actually needs — never a wholesale copy. What it holds stays with you, walled off from every other business and unlinked to any shared system, and is never used to train a public model. We build to Singapore's PDPA and the EU's GDPR — data minimisation, purpose limitation, and your right to see or delete any record — and can show you exactly where every fact lives. What you choose to share is entirely up to you.

They tend to sell a course, or a 2–4 week build with a big invoice and a slide deck — then leave the real work to you. We don't teach you about AI or hand you a plan; we give you a working brain — refined out of the box, useful the moment you connect your accounts — and you shape it further by talking to it. Hours, not a multi-week engagement. The rigour lives in the system, not the sales pitch.

No. You train and refine it by chat — the same way you'd tell a new admin how you like things done. Over a week or two it learns your voice, your rules, and your regulars — and you get your evenings back, with the people you love.

The diagnosis is free. After that, a fixed-fee pilot while we prove it out — and only outcome-based pricing once it's provably doing the work. No hosting fees, no consulting retainer, no lock-in.

It doesn't matter — and that's by design. The cleverness lives in your business design — how you actually run it, the rules only you know, the care you extend to your regulars. Not in the model. Not just in the memory. We craft Solenne to finetune around what you already do brilliantly — so when a better engine arrives, we swap it underneath quietly. The shape of your business stays intact, and Solenne only sharpens with you.

Today, Solenne learns from text — the way you'd tell a new admin how things should be done. Soon it'll also learn from images and short videos: a product photo, your shopfront, a walk-through of your storefront — so you can teach it your business visually. Same private, walled-off memory. Same you-approves-every-send rule. Same shape of your business — just richer inputs as we roll out.